The app crashed or froze

Applies to 0.11Updated 25 Oct 20262 min read

Reopen VLPremiere Pro: autosave and crash recovery protect your work. If it happens again, send us the details from Account › Support.

Get back to work

1. Reopen VLPremiere Pro and open your project. Crash recovery brings back autosaved work.
2. If the app asks Recover unsaved work?, choose Recover Autosave to get the newest work back, or Open Last Saved Version. If a project file won't open, choose Open Autosave.
3. Exports in the queue resume after you reopen the app.

Autosave and project versions

Open Settings › Auto Save:

• Automatically save every: in seconds. 0 uses the project's own setting (every 2 minutes unless you chose another in New Project). Never less than 15 seconds.
• Maximum project versions: how many earlier versions are kept in the project's Autosaves folder. 0 uses the project's setting (20).

Try to find the cause

• Note what you did just before it happened, and whether you can make it happen again.
• If it happens only in one project, try the same steps in a new project.
• If playback was heavy, lower the Playback Resolution or use proxies. See Playback stutters or is slow.

Still stuck?

Open a ticket from Account › Support and include:

• Your app version: VLPremiere Pro menu, then About.
• Your Mac and macOS version: Apple menu, then About This Mac.
• What you did and what happened: the steps, plus a screenshot of any message.
• How often: whether it happens every time, and in one project or in all of them.
• Set the urgency to Urgent if you cannot edit at all.

You can attach PNG, JPG, WebP, GIF, PDF, TXT, LOG or ZIP files. Never paste a licence key or password into a ticket.