Performance and troubleshooting

Export and troubleshooting

• Playback stutters or is slowLower the Playback Resolution in the Program Monitor, and create proxies for heavy 4K or larger footage.
• Edit 4K and larger footage with proxiesChoose File › Proxy › Create Proxies for Large Media, then turn on View › Use Proxies While Editing. Exports always use the full-quality files.
• Free the disk space proxies takeProxies are small copies used only for playback; export always uses your original files. File › Proxy › Move This Project's Proxies to the Trash frees their space and shows how much first.
• Media is offline after opening a projectRead the import report, then relink any media that is still offline. The app searches for missing media automatically first.
• The app crashed or frozeReopen VLPremiere Pro: autosave and crash recovery protect your work. If it happens again, send us the details from Account › Support.
• Voice, speech or AI components didn't finish installingOpen Settings › AI Components and resume the set-up. It needs an internet connection for the one-time download.
• Update an AI model or go back to the previous versionAI models stay on the version tested with your app. When a newer app brings a newer tested version, Settings › AI components shows Update, and Go back to the previous version undoes it.
• Faster export, and the Opening and Closing windowsSince 0.11.87 export and Render In to Out put several frames together at once, projects open faster, and a small window shows what the app is doing while it opens a project or quits.
• Send a problem report to supportHelp › Send Problem Report… opens your mail app with a report for support: the app and its version, your Mac, the app logs and any crash reports. Your media and projects are not included.
• The video stops while the sound plays (files on a network share)If the picture stops while the music or sound plays on, the video file is usually read too slowly, most often from a network share. The app now says which file and offers Create Proxies.