Account

Account and billing

• Change your email or passwordBoth are in Account › Profile and security: the email on the Profile tab, the password on the Password tab.
• Sign in on the website and in the appUse one account for both. Sign in on vlpremier.com with your email and password; the app signs in through your browser.
• Turn on 2-step verificationAdd an authenticator app in Account › Profile and security. After your password, we then ask for a 6-digit code from your phone.
• Delete your account and dataRequest deletion in Account › Profile and security. Our team processes it by hand, usually within 30 days, and emails you when it is done.
• Contact support and open a ticketOpen a ticket in Account › Support. We reply there and email you. Licence and billing questions get an answer within one business day.
• Ask questions and suggest features in the CommunityThe Community at vlpremier.com/community/ is open to read for everyone. Sign in to ask a question, report a bug, vote for features and show what you made.
• Pro tools and the PRO badgeOn the Creator plan the Pro tools stay in the app with a blue PRO badge. Click the badge to see the upgrade question. Nothing is hidden and no project is ever locked.