Media is offline after opening a project

Applies to 0.11Updated 25 Oct 20262 min read

Read the import report, then relink any media that is still offline. The app searches for missing media automatically first.

When you open a .prproj or XML project, VLPremiere Pro searches for missing media automatically. Anything it could not find is shown as offline.

1. Read the import report.
2. Relink what is still offline: right-click a missing item in the Project panel and choose Relink Media…, or use File › Link Media…. Pick the file once: the app also finds the project's other missing files in that folder and its subfolders, and one Undo reverses it all.
3. For a whole folder of media, use File › Relink Offline Media from Folder….
4. If the media is on an external drive, connect it before you relink.

Other things the import report lists

• Effects with no equivalent in the app.
• Colour grades arrive as starting values, so check them in the Color workspace.
• .aep compositions and animated .mogrt templates render only when the application that made them is installed on your Mac.

Still stuck?

Open a ticket from Account › Support and include:

• Your app version: VLPremiere Pro menu, then About.
• Your Mac and macOS version: Apple menu, then About This Mac.
• What you did and what happened: the steps, plus a screenshot of any message.
• About the project: the file type (.prproj or XML) and a screenshot of the import report.

You can attach PNG, JPG, WebP, GIF, PDF, TXT, LOG or ZIP files. Never paste a licence key or password into a ticket.