An export is stuck in the queue

Applies to 0.11Updated 25 Oct 20262 min read

The queue runs up to four exports at once, so others wait their turn. If one seems stuck, give it time, then quit and reopen the app: the queue resumes.

Check these first

1. Is it waiting its turn? The background queue runs up to four exports at once. Any more wait until one finishes.
2. Is it a long or heavy job? Render time depends on your Mac, the length of the sequence and the codec. A long 4K master can take a while.
3. Does the sequence use .aep compositions or animated .mogrt templates? These render through the application that made them, so that application must be installed on your Mac.
4. Is there enough free space on the drive you are exporting to?

Restart the queue

1. Quit VLPremiere Pro.
2. Reopen it. The export queue survives quitting and resumes where it was.

If an export fails, it leaves no partial files behind, so you can simply queue it again.

Narrow it down

• Set In and Out around a short part of the sequence and export only that range.
• Try another preset or codec, for example H.264 instead of ProRes.

Still stuck?

Open a ticket from Account › Support and include:

• Your app version: VLPremiere Pro menu, then About.
• Your Mac and macOS version: Apple menu, then About This Mac.
• What you did and what happened: the steps, plus a screenshot of any message.
• The export details: the preset or codec, the length of the sequence, and whether other exports were running.

You can attach PNG, JPG, WebP, GIF, PDF, TXT, LOG or ZIP files. Never paste a licence key or password into a ticket.