Send a problem report to support

Applies to 0.11Updated 3 Nov 20261 min read

Help › Send Problem Report… opens your mail app with a report for support: the app and its version, your Mac, the app logs and any crash reports. Your media and projects are not included.

1. Choose Help › Send Problem Report…. A window Send a problem report to VLPremiere Pro support opens.
2. Check Your email, so support can answer. When you are signed in, it is filled in from your account; an address you typed before is used instead.
3. Write What happened? What did you do just before?, then press Send Report.

Your mail app opens with the report attached and addressed to support. Without a mail app, the report is saved in Downloads and shown in Finder, so you can email it yourself.

What the report contains

• The app, its edition and version, and your Mac.
• The app's logs and any crash reports.
• Your media, scripts and project contents are not included.

The same Send Problem Report… button is on Voiceover Studio's problem cards. You can also contact support from the website.