Contact support and open a ticket

Applies to 0.11Updated 25 Oct 20261 min read

Open a ticket in Account › Support. We reply there and email you. Licence and billing questions get an answer within one business day.

1. Open Account › Support and click New ticket.
2. Choose what it is about and how urgent it is. The form shows the reply time for each level.
3. Write a Subject and describe what happened.
4. Attach screenshots or files if they help: PNG, JPG, WebP, GIF, PDF, TXT, LOG or ZIP.
5. Tick Include diagnostics and add your app version (VLPremiere Pro menu, then About) and your Mac and macOS version.
6. Click Send ticket.

Never paste a licence key or a password into a ticket.

Every reply appears on Account › Support, and we email you when we answer. You can find older tickets with the search box.

Can't sign in?

Use the contact form in the Help center.

If it still doesn't work: open a ticket in Account › Support and we'll help.