Sign in on the website and in the app
Use one account for both. Sign in on vlpremier.com with your email and password; the app signs in through your browser.
On this page
On the website
- Go to Sign in.
- Enter your email and password. Tick Keep me signed in on this browser for 30 days on your own computer if you like.
- Click Sign in. If 2-step verification is on, enter the 6-digit code from your authenticator app.
Your email must be confirmed before you can sign in. Didn't get the email? Use Resend confirmation email on the sign-in page; the new link works once, for 48 hours.
In the app
You don't type your password into the app. Click Sign in with browser, then approve the code at vlpremier.com/activate. See Sign in and activate this Mac.
Signing out
To see where you are signed in, open Account › Profile and security › Sessions. Signing out of a browser doesn't deactivate a Mac or free a seat. To free a seat, use Account › Licences and Macs.
If it still doesn't work: open a ticket in Account › Support and we'll help.
Still need a hand?
Open a ticket and we'll reply in your account.