Delete your account and data

Applies to 0.11Updated 25 Oct 20261 min read

Request deletion in Account › Profile and security. Our team processes it by hand, usually within 30 days, and emails you when it is done.

Before you start

• If you have a subscription, cancel it first in Account › Billing.
• To keep a copy of your account data, click Download my data on the same page. You get a JSON file with your profile, consents, sessions, security events and the emails we sent you.

Request deletion

1. Open Account › Profile and security, tab Profile.
2. Under Delete my account, click Request deletion….
3. Add a note if you like, enter your password and tick I understand my account will be deleted.
4. Click Request deletion.

What happens next

• Your profile, sign-in and 2-step settings are removed once our team processes the request, usually within 30 days.
• Records we must keep by law, such as invoices, stay without your profile.
• Projects on your Mac are not affected. They were never uploaded to us.
• Changed your mind? Click Cancel the request any time before it is processed.

If it still doesn't work: open a ticket in Account › Support and we'll help.