Change your email or password

Applies to 0.11Updated 25 Oct 20261 min read

Both are in Account › Profile and security: the email on the Profile tab, the password on the Password tab.

Change your email address

1. Open Account › Profile and security, tab Profile.
2. Type the new address in Email and your Current password.
3. Click Save profile.
4. Open the confirmation email at the new address and click the link. It works for 48 hours.

Until you click the link, we keep using your old address, and you can click Cancel the change. We also send a notice to the old address.

Change your password

1. Open Account › Profile and security, tab Password.
2. Enter your Current password, then the New password twice. Use at least 12 characters; a passphrase of four words works well.
3. Click Change password.

Changing your password signs you out of other browsers. Your Macs stay activated.

Forgot your password?

1. On the sign-in page, click Forgot password?.
2. Enter your account email and click Send reset link.
3. Open the email and click the link. It works once, for 60 minutes.
4. Enter a new password twice and click Save new password.

If it still doesn't work: open a ticket in Account › Support and we'll help.