Cancel or change your plan
Everything is in Account › Billing. Cancelling stops renewal and you keep your plan until the date you paid through.
On this page
Cancel
- Open Account › Billing.
- Click Cancel subscription….
- Click Cancel at period end.
Nothing ends today and nothing more is charged. After the paid-through date, your projects still open and the paid tools lock until you renew.
Changed your mind? Click Resume subscription any time before that date. With PayPal, resuming later may mean approving PayPal again.
Switch between monthly and annual
In Billing, click Switch to annual or Switch to monthly. The new price applies from today. With a card, Stripe credits the unused part of your current period. With PayPal, you approve the change in PayPal.
If your plan has a launch price, it is locked to your billing interval for the first year. Billing shows the date from which you can switch.
Add or remove extra Macs
Change the number under Extra Macs and click Update Macs. See Add another Mac to your plan.
Move between Creator and Pro
Cancel at period end, then buy the other plan from the Pricing page. The new plan replaces the old one once its payment is confirmed, and the old one never renews.
Refunds
Because every plan starts with a free trial, payments aren't refunded once a subscription has started. Where the law of your country gives you a right to a refund, that right still applies. See the refund policy.
If it still doesn't work: open a ticket in Account › Support and we'll help.
Still need a hand?
Open a ticket and we'll reply in your account.