A card payment didn't go through
At checkout nothing is charged and you can try again. If a renewal fails, everything keeps working for 3 days while you update the card.
On this page
At checkout
- “Checkout was cancelled” or “This checkout did not complete”: nothing was charged. Click Try again, or start again from Account › Billing.
- “Processing…”: Stripe is still confirming the payment. Your plan switches on once Stripe tells us it went through, and we email you. You can close the page.
When a renewal fails
- We email you, and Account › Billing shows the payment failed and the date your plan keeps working until. That is 3 days of grace while Stripe retries the card.
- Click Update card and change the card on Stripe's page. See Update the card on your plan.
If the payment still fails after the 3 days, the paid tools pause until a payment works. Update your payment method to unlock them. Your projects keep opening the whole time.
If your bank keeps declining the card, ask your bank, or pay with PayPal instead.
If it still doesn't work: open a ticket in Account › Support and we'll help.
Still need a hand?
Open a ticket and we'll reply in your account.