When the licence check-in is due
The app checks in when it opens and about once a day while it runs. Each check-in lets it work offline for up to 3 days.
On this page
The check-in happens by itself when your Mac is online. You don't need to do anything.
See when your offline time ends
Open Account › Licences and Macs. A Mac that hasn't checked in recently shows Offline with the date its lease is valid until.
If the 3 days run out
- The Pro tools pause on that Mac and the app shows a notice. Your projects still open and nothing is deleted.
- Connect to the internet and open the app. It checks in by itself and Pro comes back.
- A Mac that was offline for more than 3 days stopped using its seat. When it checks in again, it needs a free seat. If all seats are taken, see “All seats are in use” when signing in.
Other things that shorten the offline time
- The offline time never runs past the end of your trial or your paid period.
- If the Mac's date and time are set back, the app asks for an online check-in.
If it still doesn't work: open a ticket in Account › Support and we'll help.
Still need a hand?
Open a ticket and we'll reply in your account.