“All seats are in use” when signing in
Every seat on your licence is used by another Mac. Free a seat by deactivating a Mac you no longer use, or add a Mac to your plan.
On this page
Each Mac that is active, or offline with a lease that hasn't run out, uses one seat. Creator includes 1 Mac, Pro includes 2.
Free a seat
- Open Account › Licences and Macs. The table lists every Mac on your licence with its last check-in.
- Click Deactivate next to a Mac you no longer use, then Deactivate this Mac. The seat is free right away.
- In the app, click Sign in with browser again.
You can do this yourself once every 30 days. If you already moved a Mac recently, the page shows the date of your next self-service move, and support can do it sooner.
Or add a Mac
Open Account › Billing and raise Extra Macs. See Add another Mac to your plan.
A Mac you can't reach
A Mac that stays offline for more than 3 days stops using its seat by itself. You can also deactivate it from the website without having the Mac with you.
If it still doesn't work: open a ticket in Account › Support and we'll help.
Still need a hand?
Open a ticket and we'll reply in your account.